You can tell that we care about our plants in the way we pack them. We use recyclable material for our packaging and they are packed for protection and ease of opening. Check out our unboxing video below.
When should I expect my plant to arrive?
We ship our plants out on Monday, Tuesdays, and Wednesdays. So depending on what day you order you should expect your plant to arrive within 1-2 weeks.
What if I want to change / cancel my order?
If you wish to cancel or reduce your order please email us right away and we will do our best to accommodate you. If the order has already been processed or shipped we are not able to cancel. If you wish to add to your order it is best to simply place a new order for the additional product.
Why can’t you ship your products to my state?
Each U.S. state has their own regulations about which plants can be shipped across state lines. We understand the frustration of finding the perfect plant and not being able to get it shipped to you (it has happened to us as well). If you have any questions on this subject, please do not hesitate to reach out on our contact form.
How is tax calculated for the site?
The tax is calculated by the specific taxable jurisdiction you live in. Taxes very by state, county, and city. Plants that produce food, (Citrus, Fruit Trees, Etc...) are non-taxable.
How is the shipping calculated on the site?
We developed a flat shipping rate to make it easier for our customers. We do not use the shipping fee as a way to generate income, it is strictly to cover the cost of getting the product from us to you.
Are you shipping for a special event, birthday, anniversary, or anything time sensitive?
If you are trying to find that last minute gift and want to make sure you package arrives on time, we may be able to help (depending on how last minute it is ☺). Reach out to us here, and we will get back to you as quickly as we can.
Be confident in your purchase! If you have any issues with your plant when it arrives, or in the first year you have the plant, simply email us a picture, and we will send you a replacement or give you a refund, your choice. We know purchasing a live plant online may seem scary, but we are committed to ensuring that you are 100% satisfied.
How fast do you answer your contact form?
If you send a request during standard business hours, 8am-3pm PST, you will usually get a response within an hour, and each morning we respond to any inquiries we get after hours.
Do you do Specialty or Bulk Orders?
We can and will do specialty bulk orders on occasion. Please reach out on our contact form to discuss further.
Do the offerings on your site change?
Yes. We are constantly updating our product line, which also changes seasonally, to ensure we are providing you with our best looking plants at all times. Please keep in mind that plants do change throughout the year, depending upon season and climate.
Do you offer plantscaping services?
Not really. Alder & Oak is a boutique plant retailer, we offer the freshest and finest plants for each season. But we do not offer design tips or services. Feel free to reach out to us with your plant questions though! Please reach out to us to discuss your design needs further.
Do you actually grow all of these plants?
Yes, we grow all of our plants on our farm in Central California. We are multi-generation small family farmers.
NOTE: Shipping Monday-Wednesday during warm weather.