You can tell that we care about our plants in the way we pack them. We use recyclable material for our packaging and they are packed for protection and ease of opening. Check out our unboxing video below.
When should I expect my plant to arrive?
We ship our plants out on Monday, Tuesdays, and Wednesdays. So depending on what day you order you should expect your plant to arrive within 1-2 weeks.
What if I want to change / cancel my order?
If you wish to cancel or reduce your order please email us right away and we will do our best to accommodate you. If the order has already been processed or shipped we are not able to cancel. If you wish to add to your order it is best to simply place a new order for the additional product.
Why can’t you ship your products to my state?
Each U.S. state has their own regulations about which plants can be shipped across state lines. We understand the frustration of finding the perfect plant and not being able to get it shipped to you (it has happened to us as well). If you have any questions on this subject, please do not hesitate to reach out on our contact form.
How is tax calculated for the site?
The tax is calculated by the specific taxable jurisdiction you live in. Taxes very by state, county, and city. Plants that produce food, (Citrus, Fruit Trees, Etc...) are non-taxable.
How is the shipping calculated on the site?
We developed a flat shipping rate to make it easier for our customers. We do not use the shipping fee as a way to generate income, it is strictly to cover the cost of getting the product from us to you.
Are you shipping for a special event, birthday, anniversary, or anything time sensitive?
If you are trying to find that last minute gift and want to make sure you package arrives on time, we may be able to help (depending on how last minute it is ☺). Reach out to us here, and we will get back to you as quickly as we can.
Be confident in your purchase! If you have any issues with your plant when it arrives, or in the first year you have the plant, simply email us a picture, and we will send you a replacement or give you a refund, your choice. We know purchasing a live plant online may seem scary, but we are committed to ensuring that you are 100% satisfied.
How fast do you answer your contact form?
If you send a request during standard business hours, 8am-3pm PST, you will usually get a response within an hour, and each morning we respond to any inquiries we get after hours.
Do you do Specialty or Bulk Orders?
We can and will do specialty bulk orders on occasion. Please reach out on our contact form to discuss further.
Do you offer plantscaping services?
Not really. Alder & Oak is a boutique plant retailer, we offer the freshest and finest plants for each season. But we do not offer design tips or services. Feel free to reach out to us with your plant questions though! Please reach out to us to discuss your design needs further.
Do you actually grow all of these plants?
Yes, we grow all of our plants on our nursery in Central California. We are multi-generation small family farmers.
How do I plant and care for my citrus?
Each Alder & Oak citrus tree comes with a detailed flyer with planting and care tips for your new tree. If you have any additional question feel free to call or email us at email@example.com or 209-853-4138. Lets chat!
How tall will my citrus tree be?
Our Citrus trees are between 2-3 years old and 30"-36" tall excluding the can size. They are ready for planting whether you choose in-ground or in a container.
How long has Alder & Oak Plants been around?
Our website is just 1 year old, but our nursery and farming practices date back to the late 1970's. Our family nursery has been supplying the landscape industry with exceptional product for over 40 years and we are THRILLED to be working directly with customers like YOU!
How do you select what plants are featured online?
We grow over 600 different varieties of shrubs, trees and edible plant product. Alder & Oak was designed to supply only the finest quality product direct to consumers. Plants have many seasonal changes that come and go throughout the year and when a product is heading into its dormant season or may need a pruning we remove the plant from the site until it meets our quality to be made available again. This means NO second guessing your purchase. NO bareroots EVER and NO plants shipped dormant.