FAQs Frequently Asked Questions - AlderAndOakPlants.com

Frequently Asked Questions

Uh Oh....check your Spam/Junk folder, sometimes our confirmation emails are sent to the wrong folder depending on your email provider. Check there first, then give us a call or drop us an email. We're  here to help!

You can tell that we care about our plants in the way we pack them. We use recyclable material for our packaging and they are packed for protection and ease of opening. Check out our unboxing video below. 

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We ship our plants out on Mondays, Tuesdays, Wednesdays and Thursdays. So depending on what day you order, you should expect your plant to arrive within 1-2 weeks.

If you wish to cancel or reduce your order please email us right away and we will do our best to accommodate you. If the order has already been processed or shipped we are not able to cancel. If you wish to add to your order it is best to simply place a new order for the additional product. 

We understand plans change and are happy to accommodate canceled orders, but there will be a restocking fee for orders that have been pulled from the field and boxed prior to notice of cancellation. We appreciate your understanding.  

Each U.S. state has their own regulations about which plants can be shipped across state lines. We understand the frustration of finding the perfect plant and not being able to get it shipped to you (it has happened to us as well). If you have any questions on this subject, please do not hesitate to reach out on our contact form.

The tax is calculated by the specific taxable jurisdiction you live in. Taxes very by state, county, and city. Plants that produce food, (Citrus, Fruit Trees, Etc...) are non-taxable.

We developed a flat shipping rate to make it easier for our customers. We do not use the shipping fee as a way to generate income, it is strictly to cover the cost of getting the product from us to you.

If you are trying to find that last minute gift and want to make sure you package arrives on time, we may be able to help (depending on how last minute it is ☺). Reach out to us here, and we will get back to you as quickly as we can.

Be confident in your purchase! If you have any issues with your plant when it arrives, or in the first year you have the plant, simply email us a picture, and we will send you a replacement or give you a refund, your choice. We know purchasing a live plant online may seem scary, but we are committed to ensuring that you are 100% satisfied.  

If you send a request during standard business hours, 8am-3pm PST, you will usually get a response within an hour, and each morning we respond to any inquiries we get after hours.

We can and will do specialty bulk orders on occasion. Please reach out on our contact form to discuss further.

Not really. Alder & Oak is a boutique plant retailer, we offer the freshest and finest plants for each season. But we do not offer design tips or services. Feel free to reach out  to us with your plant questions though!  Please reach out to us to discuss your design needs further.

Yes, we grow all of our plants on our nursery in Central California. We are multi-generation small family farmers.

Each Alder & Oak citrus tree comes with a detailed flyer with planting and care tips for your new tree.

Plants placed in the ground, water thoroughly once a week. For plants placed in a container outdoors, water enough to saturate the soil in the container either once or twice a week. If a potted plant is placed indoors, water enough to saturate the soil in the container and water once a week or less often.

Water conditions change with placement and/or environment. A tool that would assist in the determination of how frequently a plant should be watered is a moisture meter. It measures the moisture at the root level. A moisture meter is inexpensive an available at garden supply stores.


Alder and Oak Citrus Flyer


If you have any additional question feel free to call or email us at [email protected] or 209-853-4138. Lets chat!

The popular Meyer Lemon is easy to grow, produces a significant amount of fruit and does not require a large amount of heat to ripe its fruit. Compared to Eureka and Lisbon, other commercial varieties, it is slightly sweeter. The Meyer Lemon has a flavor that is described to be a combination of lemon and tangerine.

The Bearss Seedless Lime is perfect ingredient and/or garnish for beverages and cooking.

One reason for yellow foliage is overwatering. Overwatering will cause the root tips to rot. Rotting of the root tips will prevent the root from being able to uptake nutrients. A solution for this would be to cut back on watering. If the problem is not addressed, it will result in complete defoliation.

Another reason for yellow foliage is lack of fertilizer. For Citrus to be productive it requires a constant source of Nitrogen. It is recommended to fertilize regularly according to the label directions with of a quality fertilizer. The ideal ratio for fertilizer is a higher amount of Nitrogen (N) relative to Phosphorus (P) and Potassium (K). The format of the ratio is Nitrogen (N): Phosphorus (P): Potassium (K) with the ratios being 3:1:1 or 4:1:1.

For lemon trees specifically, it is normal to observe yellowing and loss of interior leaves. Lemon trees grow vigorously and benefit from heavy pruning. This will maintain a bushy look due to new branches forming where it was pruned.

Our Citrus trees are between 2-3 years old and 30"-36" tall excluding the can size. They are ready for planting whether you choose to plant it in-ground or in a container. 

For a standard citrus tree, it can reach a mature height of 20 to 30 feet tall. It may take 10 to 15 years for the standard tree to reach its full height.

For a semi-dwarf citrus tree, it can reach a mature height of 15 to 20 feet tall depending of the citrus variety. 

For a dwarf citrus tree, it can reach a mature height of 6 to 8 feet. 

The size of the fruit is the same on all citrus trees.

a single potted Mexican key lime semi dwarf, the traditional pungently flavored lime is preferred for Key Lime pie and margaritas

Our website is just 1 year old, but our nursery and farming practices date back to the late 1970's. Our family nursery has been supplying the landscape industry with exceptional product for over 40 years and we are THRILLED to be working directly with customers like YOU!

the next generation of family farmer

We grow over 600 different varieties of shrubs, trees and edible plant product. Alder & Oak was designed to supply only the finest quality product direct to consumers. Plants have many seasonal changes that come and go throughout the year and when a product is heading into its dormant season or may need a pruning we remove the plant from the site until it meets our quality to be made available again. This means NO second guessing your purchase. NO bareroots EVER and NO plants shipped dormant. 

If your area is experience extreme weather during winter and summer months we HIGHLY recommend you leave us a note at checkout and we will gladly care for your plant here on the farm until you feel weather permits us to ship to your area in the U.S. While our goal is to provide top quality plant items for your yard, we can not guarantee replacement of plants shipped to states experiencing extreme heat or cold. 

If your area is experiencing any form of extreme weather; Please leave a 'Customer Note' at checkout to let us know when is best to ship your package(s).
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