Last Updated: Oct 27th, 2023
Shipping Recommendations for Winter Weather
At this point in the year we do not recommend shipping orders to USDA zones 1-4. If you are located in zones 1-4 please either choose a spring date at checkout to delay shipment or email to let us know you’d like your order held until we can ship with confidence.
Holiday Shipping Schedule
For the Thanksgiving holiday, our warehouse will not ship orders from November 22nd – 27th.
For the Christmas and New Years holiday, our warehouse will not ship orders from December 20th-Jan 1st
Orders placed just before or during these closure dates will be held until shipping resumes after the break.
The Terms and Conditions (“Terms”) describe how Alder & Oak (“Company,” “we,” and “our”) regulates your use of this website https://alderandoakplants.com/ (the “Site”).
Please read the following information carefully to understand our practices regarding your use of the Site. The Company may change the Terms at any time.
The Company may inform you of the changes to the Terms using the available means of communication.
The Company recommends you check the Site frequently to see the actual version of the Terms and their previous versions.
If you represent a legal entity, you certify that you are entitled by such a legal entity to conclude the Terms as the legal entity you represent.
Please allow up to 7 – 10 business days for your order to process and be shipped regardless of the shipping method (not including transit time )
Regular Ground shipping is now available to all states! If you are located in USDA Growing Zone’s 2-5 we currently do not recommend shipping at this time. We cannot guarantee orders shipped to states still experiencing winter temperatures. For those zones we recommend using the ‘Ship at a Later Date’ feature at checkout to ensure your plant(s) arrive in good condition. Please email or call support for more information.
Please email us if you have any questions regarding this policy:
By law, we cannot shop citrus trees to Arizona, Florida, or Texas, Louisiana, North Carolina, Alaska, or Hawaii
We do not ship any plants outside the United States
Terms Of Service
We make every effort to deliver healthy plants but assume no responsibility for plant performance to any customer (either direct or indirect ). Any claims as to the condition of the material must me made at time of delivery. It is up to you to provide optimal conditions and care for your plants. After the material has been accepted in good condition , we are not responsible for improper handling, planting, exceptional weather, lack of proper maintenance, or any contingency beyond our control. Plants are not guaranteed to live, and our liability in all instances is limited to the purchase price.
You have 24 hours to cancel your order. If you must cancel please put your order number and the word CANCELLATION in the subject line of an email and send it to [email protected].
- REFUNDS AND REPLACEMENTS
Refunds or credits will be considered on a case-by-case basis, and consideration will be given only if there has been prompt notification after delivery of any problems. Returns of plants are not permitted. If you are eligible for a refund, shipping costs will not be included.
While we do our best to help support our customers with planting guides and access to our grow team for advice, every plant enters a new environment with conditions we can not control. We do understand that plant care can be very challenging and our intention is to come along side and assist our customers so they have great success.
- DAMAGED IN SHIPPING
In the rare event plants sustain major damage in shipping, please contact us within 48 hours of arrival. Email [email protected] with your order number and if possible, photos of the box and tree. We will assess the situation. If it is not salvageable, we will replace it promptly
- YOUR ACCOUNT
When using the Site, you shall be responsible for ensuring the confidentiality of your account, password, and other credentials, and for secure access to your device. You shall not assign your account to anyone.
The Company is not responsible for unauthorized access to your account that results from misappropriation or theft of your account. The Company may refuse or cancel service, terminate your account, and remove or edit content.
The Company does not knowingly collect personal data from persons under the age of 16 (sixteen). If you are under 16 (sixteen) years old, you may not use the Site and may not enter into the Terms under any circumstances.
The Site allows you to use Services available on the Site. You shall not use the Services for illegal aims.
We may, at our sole discretion, set fees for using the Site for you. All prices are published separately on relevant pages on the Site. We may, at our sole discretion, at any time, change any fees.
We may use certified payment systems which also may have their commissions.
Such commissions may be implied on you when you choose any of the offered payment systems.
Detailed information about commissions of such payment systems may be found on their websites.
- THIRD PARTY SERVICES
The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites“).
The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or Services on the Site.
- PROHIBITED USES AND INTELLECTUAL PROPERTY
The Company grants you a non-transferable, non-exclusive, revocable license to access and use the Site from one device in accordance with the Terms.
You shall not use the Site for unlawful or prohibited purpose. You may not use the Site in a way that may disable, damage, or interfere in the Site.
All content present on the Site includes text, code, graphics, logos, images, compilation, and software used on the Site (hereinafter and hereinbefore the “Content“). The Content is the property of the Company or its contractors and protected by intellectual property laws that protect such rights. You agree to use all copyright and other proprietary notices or restrictions contained in the Content, and you are prohibited from changing the Content.
You may not publish, transmit, modify, reverse engineer, participate in the transfer, or create and sell derivative works, or in any way use any of the Content. Your enjoyment of the Site shall not entitle you to make any illegal and disallowed use of the Content, and in particular you shall not change proprietary rights or notices in the Content. You shall use the Content only for your personal and non-commercial use. The Company does not grant you any licenses to the intellectual property of the Company.
- THE COMPANY MATERIALS
By posting, uploading, inputting, providing or submitting your Content, you are granting the Company to use your Content in connection with the operation of the Company’s business including, but not limited to, the rights to transmit, publicly display, distribute, publicly perform, copy, reproduce, and translate your Content; and to publish your name in connection with your Content.
No compensation shall be paid with regard to the use of your Content. The Company shall have no obligation to publish or enjoy any Content you may send us and may remove your Content at any time.
By posting, uploading, inputting, providing or submitting your Content, you warrant and represent that you own all of the rights to your Content.
- DISCLAIMER OF CERTAIN LIABILITIES
The information available via the Site may include typographical errors or inaccuracies. The Company shall not be liable for these inaccuracies and errors.
The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the Site. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and Services, including warranties and provisions of merchantability, fitness for a certain purpose.
To the maximum extent permitted by the applicable law, in no event shall the Company be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the enjoyment or execution of the Site in the context of the inability or delay to enjoy the Site or its Services, or for any Content of the Site, or otherwise arising out of the enjoyment of the Site, based on contract and non-contract liability or other reason.
If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you.
You agree to indemnify, defend, and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the Site or its Services and the Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The may assume the exclusive defense, and you shall cooperate with the Company in asserting any available defenses.
- TERMINATION AND ACCESS RESTRICTION
The Company may terminate your access and account to the Site and its related services or any part at any time, without notice, in case of your violation of the Terms.
The governing law of the Terms shall be the substantive laws of the country where the Company is set up, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.
No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the Site.
Nothing in the Terms shall be a derogation of the Company’s right to comply with governmental, court, police, and law enforcement requests or requirements regarding your enjoyment of the Site.
If any part of the Terms is determined to be void or unenforceable in accordance with applicable law, then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.
The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the Site, and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company.
The Company and its affiliates shall not be liable for a failure or delay to fulfil its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terroristic acts, war, or any other force outside of Company’s control.
In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is set up.
We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding these Terms or our practices in relation to your personal data, please contact us at: [email protected]
We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention; however, if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority
- Contact Information
We welcome your comments or questions about these Terms. You may contact us by email at [email protected]