At Alder & Oak Plants™ we guarantee you will be impressed with our home-grown plant products! Unlike most online plant stores, you are buying direct from the grower, when you purchase an Alder & Oak tree or shrub. We can’t wait for you to see the quality of our plant product! Each plant is hand selected from the field and carefully packaged to ensure the safest arrival possible to your doorstep. But, due to the nature of ‘Mother Nature’ we also know weather and travel-stress can play a huge role in a plant’s health. If you are unsatisfied with your plant product upon delivery, please give us a call at 209-853-4138 or email us at email@example.com. We will make it right! Please note, if it’s a sale item, the plant product is not eligible for a refund.